Recently, the National Disability Insurance Scheme (NDIS) has introduced a key change to its compulsory registration process, requiring all support coordinators and Supported Independent Living (SIL) providers to be registered with the NDIS Quality and Safeguards Commission. This adjustment aims to increase accountability, safety, and quality of services across the NDIS sector, particularly for these two critical service areas.
Support coordinators, who assist participants in navigating their NDIS plans and accessing services, are now required to be registered regardless of how participants manage their funding—whether agency-managed, plan-managed, or self-managed. Previously, unregistered support coordinators could still work with self-managed or plan-managed participants. Still, the new rule ensures that all coordinators meet the same quality standards, compliance, and accountability, ensuring participants receive consistent, high-quality support.
For SIL providers, who deliver essential housing and support services for participants living in shared accommodation, compulsory registration means they must demonstrate compliance with the NDIS Practice Standards. This ensures they provide safe, appropriate, and high-standard housing and care.
These changes protect NDIS participants by ensuring all providers in these key service areas adhere to strict quality and safeguarding regulations. For support coordinators and SIL providers, it means enhanced scrutiny and the need to meet higher operational standards, ultimately improving the quality of care and support available to all NDIS participants.
