The most common major non-conformities found in NDIS audits can significantly impact a provider’s ability to maintain certification. Understanding these non-conformities is crucial for effective compliance and quality service delivery. Here are the key areas where providers often fall short:

Risk Management Failures: A frequent major non-conformity arises when risks are not adequately identified, analysed, prioritised, or treated. Providers are required to maintain a comprehensive risk register that addresses risks related to participants, workers, and the organisation itself. Failure to keep this register updated can lead to serious compliance issues.

Inadequate Internal Audit Systems: Many providers lack a structured internal audit program, which is essential for ongoing quality management. NDIS Practice Standards mandate that providers have documented internal audit policies and schedules. Without these, organisations may struggle to demonstrate compliance during audits, resulting in major non-conformities.

Insufficient Worker Checks: Auditors expect to see evidence that all workers, especially those in risk-assessed roles, have undergone necessary checks. This includes security screenings, proof of qualifications, and completion of mandatory training modules. The absence of this documentation can lead to a major non-conformity finding.

Poor Documentation Practices: Inadequate or outdated documentation can result in instant non-conformities. Providers must ensure that all processes are well-documented and regularly reviewed to meet NDIS standards.

Lack of Evidence for Compliance: Major non-conformities often occur when providers cannot demonstrate that they have appropriate policies and procedures to meet NDIS Practice Standards. This includes failure to follow established processes for complaints handling or service delivery.

Addressing these common non-conformities is vital for NDIS providers to ensure compliance and deliver high-quality services to participants. Implementing robust systems for risk management, documentation, and internal auditing can significantly reduce the likelihood of major non-conformity findings during audits.