NDIS audit is essential for providers to ensure compliance with the NDIS Practice Standards and to demonstrate their commitment to delivering quality services. The audit process involves a thorough review by an approved quality auditor, who assesses various aspects such as governance, operational management, and support delivery. Key steps in preparation include:

• Review the NDIS Practice Standards and Code of Conduct: Ensure you comply with the standards and note any areas you’re unsure about. 
• Check your systems: Ensure that they comply with the NDIS Practice Standards. 
• Create a document management system: Use an NDIS-compliant system to manage your documentation. 
• Review your evidence: Have evidence to show that you comply with the Practice Standards. 
• Run internal audits: Be prepared to show your auditor proof of your internal audits. 
• Prepare for interviews: Be ready for questions from the auditor, such as: 

1. How often do you discuss your support needs with your provider?
2. Are you happy with the support provided?
3. How does your provider consider your needs and preferences?
4. What do you do if you are unhappy about your support? 

• Train your staff: Ensure all staff members are trained on NDIS policies, procedures, and their roles in maintaining compliance.

Most Common Reasons for Minor Non-conformities in NDIS Audits

• Incomplete Documentation: Providers may have established policies and procedures but lack the necessary supporting documentation, such as a complaints register or incident reports, which can lead to minor non-conformities.
• Failure to Review Policies: There are instances where documented processes exist, but providers do not demonstrate regular reviews or evaluations of these documents, violating the requirement for ongoing compliance assessments.
• Insufficient Staff Training: Minor non-conformities can arise when staff members are not adequately trained on existing procedures, resulting in a disconnect between policy and practice. This includes situations where staff are unaware of specific protocols or fail to follow them due to a lack of resources.
• Inconsistent Implementation of Procedures: Even when policies are in place, inconsistencies in how they are applied can lead to findings. For example, if a support service is documented but not consistently delivered as per the stated guidelines, this may be flagged during an audit.

These minor non-conformities allow providers to improve their systems and processes, ensuring better compliance with NDIS standards moving forward.