At minimum, these are the critical areas any senior NDIS personnel should be across:

Governance and Compliance

• Implement a real-time compliance dashboard to monitor key NDIS obligations

• Ensure financial systems align with NDIS pricing limits and fraud prevention protocols

• Develop and maintain risk mitigation strategies for all participant profiles

Strategic Planning and Service Delivery

• Identify and prioritize top operational bottlenecks

• Integrate quality and compliance checkpoints into daily workflows

• Develop a strategic plan that guides day-to-day decision making. If you don’t have one, feel free to have a chat with one of the Effective Policy consultants.

• Establish a service delivery model that ensures effective and impactful reach to clients.

Workforce Management and Development

• Implement a leadership development program combining disability care expertise with business acumen. Here is an example of a workforce professional development platform.

• Create succession plans for critical roles, including operations and compliance

• Develop comprehensive recruitment strategies to attract and retain skilled support workers.

Technology and Data Management

• Adopt NDIS-specific platforms for rostering and claims processing.

• Track and analyse key performance indicators (e.g., participant satisfaction, staff turnover), Inayah Consulting is able to assist with custom designs at reasonable prices

• Automate critical compliance workflows (e.g., worker credential tracking). Inayah is also a fantastic option for assistance.

 Financial Planning and Risk Management

• Develop a budget accounting for operational expenses, growth initiatives, and contingencies. If you don’t have an accountant yet, may we recommend The Good Numbers (Samantha Perez)

• Establish a rapid-response fund for unplanned audits or investigations

• Conduct regular simulations of high-risk scenarios (e.g., staff shortages, participant emergencies)

Continuous Improvement and Participant Engagement

• Conduct quarterly “scaling health checks” to assess service quality and staff wellbeing, refer Effective Policy NDIS Provider Scaling Checklist (coming soon).

• Review the strategic plan annually, aligning with NDIS reforms. If you don’t have a strategic plan, you should have one.

• Implement systems for capturing and acting on participant feedback.

By focusing on these critical areas, senior staff can ensure their NDIS business is well-positioned for compliance, growth, and delivering high-quality services to participants.

If you are unsure about whether you need external assistance, we area happy for a quick chat, phone 02 9055 8669.

 

Author: Gina Ingrouille, Principal Consultant Effective Policy.