The Power of Regular Supervision in Health and Disability Services
Providing regular supervision to staff and managers in health and disability services is a crucial investment that yields numerous benefits for the organisation and its workforce. Supervision is more than
Remediation of Non-Conformities: A Guide for NDIS Providers
The NDIS ensures that providers adhere to strict quality and safety standards through regular audits. Providers must take immediate action to rectify the issues when non-conformities are identified during these
How to Identify and Fix a Broken NDIS Organisation
Identifying and fixing a broken NDIS organisation requires a systematic approach to ensure compliance with standards and the safety of individuals with disabilities. Here’s how to effectively address these issues.
Secondary Factors of Dysfunctional NDIS Services: Strategies for Improvement
Dysfunctional and underperforming NDIS services present significant challenges for participants and their families. Several secondary factors contribute to these issues, primarily involving communication, bureaucratic complexity, and inadequate staff training. Key
Turning the Tide: Addressing Dysfunction and Underperformance in NDIS Businesses
Dysfunctional and underperforming NDIS businesses face several challenges that can lead to significant operational issues and financial losses. Understanding these causes is crucial for remediation and ensuring long-term success. Primary
NDIS Audit Preparation: Key Strategies and Common Non-Conformities to Avoid
NDIS audit is essential for providers to ensure compliance with the NDIS Practice Standards and to demonstrate their commitment to delivering quality services. The audit process involves a thorough review
What are the most important areas NDIS senior personnel should focus on?
At minimum, these are the critical areas any senior NDIS personnel should be across:
Governance and Compliance
Implement a real-time compliance dashboard to monitor key NDIS obligations
Ensure financial systems align with NDIS pricing limits and fraud prevention protocols
Develop and maintain risk mitigation strategies for all participant profiles
Strategic Planning and Service Delivery
Identify and prioritize top operational bottlenecks
Integrate quality and compliance checkpoints into daily workflows
Develop a strategic plan that guides day-to-day decision making. If you don’t have one, feel free to have a chat with one of the Effective Policy consultants.
Establish a service delivery model that ensures effective and impactful reach to clients.
Workforce Management and Development
Implement a leadership development program combining disability care expertise with business acumen. Here is an example of a workforce professional development platform.
Create succession plans for critical roles, including operations and compliance
Develop comprehensive recruitment strategies to attract and retain skilled support workers.
Technology and Data Management
Adopt NDIS-specific platforms for rostering and claims processing.
Track and analyse key performance indicators (e.g., participant satisfaction, staff turnover), Inayah Consulting is able to assist with custom designs at reasonable prices
Automate critical compliance workflows (e.g., worker credential tracking). Inayah is also a fantastic option for assistance.
Financial Planning and Risk Management
Develop a budget accounting for operational expenses, growth initiatives, and contingencies. If you don’t have an accountant yet, may we recommend The Good Numbers (Samantha Perez)
Establish a rapid-response fund for unplanned audits or investigations
Conduct regular simulations of high-risk scenarios (e.g., staff shortages, participant emergencies)
Continuous Improvement and Participant Engagement
Conduct quarterly “scaling health checks” to assess service quality and staff wellbeing, refer Effective Policy NDIS Provider Scaling Checklist (coming soon).
Review the strategic plan annually, aligning with NDIS reforms. If you don’t have a strategic plan, you should have one.
Implement systems for capturing and acting on participant feedback.
By focusing on these critical areas, senior staff can ensure their NDIS business is well-positioned for compliance, growth, and delivering high-quality services to participants.
If you are unsure about whether you need external assistance, we area happy for a quick chat, phone 02 9055 8669.
Author: Gina Ingrouille, Principal Consultant Effective Policy.
