Addressing Safety and Quality of Life for NDIS Participants with Lifestyle-Related Diseases
People with lifestyle-related diseases who receive NDIS services face a few safety and quality of life issues. These challenges stem from the health conditions and the broader context of disability
Regulated Restrictive Practices: Effective Strategies to Monitor and Report
Regulated Restrictive Practices refer to interventions that limit the rights or freedom of movement of individuals with disabilities. These practices, such as chemical restraint, physical restraint, and seclusion, are closely
Key Elements for NDIS Success
The success and profitability of NDIS provider businesses hinge on operational excellence, client-focused service delivery, and strategic financial management. By leveraging technology, maintaining regulatory compliance, and implementing effective marketing strategies,
The Crucial Role of Comprehensive Assessments in Tailored Service Delivery
Conducting a comprehensive assessment to participants is crucial for ensuring that services delivered are tailored to individual needs. This assessment serves as a foundational tool that guides the development of
Importance of Positive Behaviour Support Training for New Support Workers
Providing Positive Behaviour Support (PBS) training to support workers before their first shift in a Supported Independent Living (SIL) house is essential for fostering a positive environment for both staff
Understanding Conflicts of Interest: A Guide for NDIS Providers and Staff
Conflicts of interest are a critical concern for NDIS providers and staff members, as they can significantly impact the quality of care and support provided to participants. A conflict of
What are the most important areas NDIS senior personnel should focus on?
At minimum, these are the critical areas any senior NDIS personnel should be across:
Governance and Compliance
Implement a real-time compliance dashboard to monitor key NDIS obligations
Ensure financial systems align with NDIS pricing limits and fraud prevention protocols
Develop and maintain risk mitigation strategies for all participant profiles
Strategic Planning and Service Delivery
Identify and prioritize top operational bottlenecks
Integrate quality and compliance checkpoints into daily workflows
Develop a strategic plan that guides day-to-day decision making. If you don’t have one, feel free to have a chat with one of the Effective Policy consultants.
Establish a service delivery model that ensures effective and impactful reach to clients.
Workforce Management and Development
Implement a leadership development program combining disability care expertise with business acumen. Here is an example of a workforce professional development platform.
Create succession plans for critical roles, including operations and compliance
Develop comprehensive recruitment strategies to attract and retain skilled support workers.
Technology and Data Management
Adopt NDIS-specific platforms for rostering and claims processing.
Track and analyse key performance indicators (e.g., participant satisfaction, staff turnover), Inayah Consulting is able to assist with custom designs at reasonable prices
Automate critical compliance workflows (e.g., worker credential tracking). Inayah is also a fantastic option for assistance.
Financial Planning and Risk Management
Develop a budget accounting for operational expenses, growth initiatives, and contingencies. If you don’t have an accountant yet, may we recommend The Good Numbers (Samantha Perez)
Establish a rapid-response fund for unplanned audits or investigations
Conduct regular simulations of high-risk scenarios (e.g., staff shortages, participant emergencies)
Continuous Improvement and Participant Engagement
Conduct quarterly “scaling health checks” to assess service quality and staff wellbeing, refer Effective Policy NDIS Provider Scaling Checklist (coming soon).
Review the strategic plan annually, aligning with NDIS reforms. If you don’t have a strategic plan, you should have one.
Implement systems for capturing and acting on participant feedback.
By focusing on these critical areas, senior staff can ensure their NDIS business is well-positioned for compliance, growth, and delivering high-quality services to participants.
If you are unsure about whether you need external assistance, we area happy for a quick chat, phone 02 9055 8669.
Author: Gina Ingrouille, Principal Consultant Effective Policy.
