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Product Fulfilment Policy

All Effective Policy products are either:

We prefer to have instant downloads for all documents and tools, however, sometimes the file is so large we need to fulfil the order manually with a real person sending you the goods.

Refund Policy:

Digital Downloads – non refundable as the product can’t be returned. We can however give a credit where we are sure the refund request is a genuine and authentic request. We urge you to choose carefully. Avoid purchasing under stress without knowing what you need. We can always be contacted for a questions and advice: (02) 9055 8669 or [email protected]

Consultation Purchase:

We can refund products in this category where the service has not yet been used.
There is no surface mail shipping with digital downloads.

Subscriptions:

Customers can cancel a subscription any time. If having trouble figuring out how, please contact: [email protected]

Newsletter and Email communications:

We may add all new customers to our mailing list. You can unsubscribe at any time from the link in our emails or you can contact [email protected]

Thinking of registering as an NDIS or Aged Care Provider?


We offer a no-obligation 15 minute discovery call with our Founder and CEO, Gina Ingrouille. Gina has worked in the health, disability, aged care and mental health sectors since 1987. She is policy, quality, compliance, strategy and operations expert. She has CEO’d two large not for profits and led large public sector teams through reforms and tumultuous times. A seasoned expert. 

CEO Gina Ingrouille, speaking at an event.

👉Psst, get our free download on NDIS Governance, Risk and Compliance here!