At a minimum, these are the critical areas any senior NDIS personnel should be across:
- Implement a real-time compliance dashboard to monitor key NDIS obligations
- Ensure financial systems align with NDIS pricing limits and fraud prevention protocols
- Develop and maintain risk mitigation strategies for all participant profiles
Strategic Planning and Service Delivery
- Identify and prioritise top operational bottlenecks
- Integrate quality and compliance checkpoints into daily workflows
- Develop a strategic plan that guides day-to-day decision-making. If you don’t have one, feel free to have a chat with one of the Effective Policy consultants.
- Establish a service delivery model that ensures effective and impactful reach to clients.
Workforce Management and Development
- Implement a leadership development program combining disability care expertise with business acumen. Here is an example of a workforce professional development platform.
- Create succession plans for critical roles, including operations and compliance
- Develop comprehensive recruitment strategies to attract and retain skilled support workers.
Technology and Data Management
- Adopt NDIS-specific platforms for rostering and claims processing.
- Track and analyse key performance indicators (e.g., participant satisfaction, staff turnover), Inayah Consulting can assist with custom designs at reasonable prices
- Automate critical compliance workflows (e.g., worker credential tracking). Inayah is also a fantastic option for assistance.
Financial Planning and Risk Management
- Develop a budget accounting for operational expenses, growth initiatives, and contingencies. If you don’t have an accountant yet, may we recommend The Good Numbers (Samantha Perez)
- Establish a rapid-response fund for unplanned audits or investigations
- Conduct regular simulations of high-risk scenarios (e.g., staff shortages, participant emergencies)
Continuous Improvement and Participant Engagement
- Conduct quarterly “scaling health checks” to assess service quality and staff wellbeing, refer Effective Policy NDIS Provide Scaling Checklist (coming soon).
- Review the strategic plan annually, aligning with NDIS reforms. If you don’t have a strategic plan, you should have one.
- Implement systems for capturing and acting on participant feedback.
By focusing on these critical areas, senior staff can ensure their NDIS business is well-positioned for compliance and growth and that they deliver high-quality services to participants.
If you are unsure whether you need external assistance, we are happy for a quick chat, phone 02 9055 8669.
Author: Gina Ingrouille, Principal Consultant Effective Policy.
