At a minimum, these are the critical areas any senior NDIS personnel should be across:

Governance and Compliance

• Implement a real-time compliance dashboard to monitor key NDIS obligations
• Ensure financial systems align with NDIS pricing limits and fraud prevention protocols
• Develop and maintain risk mitigation strategies for all participant profiles

Strategic Planning and Service Delivery

• Identify and prioritise top operational bottlenecks
• Integrate quality and compliance checkpoints into daily workflows
• Develop a strategic plan that guides day-to-day decision-making. If you don’t have one, feel free to have a chat with one of the Effective Policy consultants.
• Establish a service delivery model that ensures effective and impactful reach to clients.

Workforce Management and Development

• Implement a leadership development program combining disability care expertise with business acumen. Here is an example of a workforce professional development platform.
• Create succession plans for critical roles, including operations and compliance
• Develop comprehensive recruitment strategies to attract and retain skilled support workers.

Technology and Data Management

• Adopt NDIS-specific platforms for rostering and claims processing.
• Track and analyse key performance indicators (e.g., participant satisfaction, staff turnover), Inayah Consulting can assist with custom designs at reasonable prices
• Automate critical compliance workflows (e.g., worker credential tracking). Inayah is also a fantastic option for assistance.

Financial Planning and Risk Management

• Develop a budget accounting for operational expenses, growth initiatives, and contingencies. If you don’t have an accountant yet, may we recommend The Good Numbers (Samantha Perez)
• Establish a rapid-response fund for unplanned audits or investigations
• Conduct regular simulations of high-risk scenarios (e.g., staff shortages, participant emergencies)

Continuous Improvement and Participant Engagement

• Conduct quarterly “scaling health checks” to assess service quality and staff wellbeing, refer Effective Policy NDIS Provide Scaling Checklist (coming soon).
• Review the strategic plan annually, aligning with NDIS reforms. If you don’t have a strategic plan, you should have one.
• Implement systems for capturing and acting on participant feedback.

By focusing on these critical areas, senior staff can ensure their NDIS business is well-positioned for compliance and growth and that they deliver high-quality services to participants.

If you are unsure whether you need external assistance, we are happy for a quick chat, phone 02 9055 8669.

Author: Gina Ingrouille, Principal Consultant Effective Policy.